Onshore Blog

Information Security in the Age of BYOD

Posted by Scott Janovitz

Jun 8, 2017 1:20:14 PM

Your company’s data is probably one of its biggest assets and probably one of its biggest liabilities. I don’t need to tell you this. Our social media feeds are filled with stories about data breaches, ransomware attacks, phishing scams or some other sort of attempt at mass identity fraud via system vulnerabilities. In a world dependent on electronic systems and practically shaped by the 24-hour news cycle, there is no forgiveness for any error in data security. The loss of any sensitive information can be a huge black eye and lose your business the trust of customers, stock-holders… even your own employees. And there are very few protective layers between your data and the bad guys.

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Topics: Productivity, cyber security, security

Planning Your Development Team Capacity with Microsoft Team Services

Posted by Scott Janovitz

May 25, 2017 10:09:49 AM

Determining the capacity of your development team is an essential factor in planning for a successful upcoming project. Reliably knowing how much you can take on can help plan for the right number of resources, what you can outsource, and timelines for other projects in the more distant future, especially when using the Agile methodology. Figuring out capacity is very important, but it doesn’t have to be daunting!

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Topics: IT Development, Productivity, Management, methodology

Leading Business Transformation Via the I.T. Department

Posted by Scott Janovitz

May 11, 2017 2:12:46 PM

You’ve most likely noticed that about every business vertical is undergoing phenomenal technological changes, and companies are doing all they can to keep-up by leaning more on their IT departments to align with broad business goals. In this article, we will explore how some companies are using IT Service Management (ITSM) to turn things around in business to transform the way all we work and live.

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Topics: IT Development, organizational development, Productivity, Management, IT outsourcing

3 Steps to Wrangling All of Your Software Products

Posted by Scott Janovitz

May 4, 2017 10:33:05 AM

It can happen to businesses of any size. From your company’s CRM to its payroll and timekeeping systems to the marketing automation platform to any number of collaboration and project management tools, there seems to be an enterprise application software solution for just about any challenge a business can have. It is very common in companies of various industries to have dozens of enterprise systems in use in different departments, and the issue is only compounded when you throw in your proprietary and in-house legacy systems. Before you know it, your IT department has quite a tangle of passwords, custom configurations, updates, and integrations to handle. This leads to difficulties in using the enterprise tools efficiently, often leading to parallel controls with the use of spreadsheets or other tools for manual control, and ultimately a decrease in ROI on the software. Thankfully, there are some tactics for taming your jungle of EAS systems!

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Topics: organizational development, Productivity, Management, Benefits of Outsourcing, eas

Got Pressure? Keep Your Help Desk Cool When the Heat is On!

Posted by Scott Janovitz

Mar 17, 2017 1:56:00 PM

“Managing the productivity pressures of the I.T. service desk is a walk in the park! It’s never presented even the most remote challenges,” said no I.T. manager ever!

 

Ask around and what you’re likely to hear is something along the lines of, “Help desk productivity challenges are like a pressure cooker, full of testing and taxing daily activities.” These daily activities are ever increasing, change contantly, and require doing more with fewer resources. All the while, you must continue to efficiently ensure an exceptional experience for demanding customers. Managers are held increasingly accountable to stakeholders to deliver the expected results on-time and on-budget.

 

With the increasing pressures on an I.T. manager, the results are often an unproductive help desk with a frazzled and inefficient staff who is not delivering the results needed. They’re “spinning their wheels” and wasting their effort, their talent and everyone’s time.

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Topics: Productivity, big data

Seeking Efficiencies in Data Storage

Posted by Scott Janovitz

Mar 10, 2017 3:16:26 PM

It may be difficult to precisely nail down the latest IT trends, but one that most everyone can agree upon to going mainstream is that big data is only going to get bigger—like really bigger.

So big that custom data management and CRM solution firm Neudesic anticipates an “exponential increase” down the road for big data that’s largely based on the Internet of Things (IoT) and the amount of information collected about its users. According to Neudesic’s estimations, by 2020 there may be over 28 billion connected devices creating data, many while communicating with other devices.

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Topics: Productivity, big data

Help Desk Staffing Zen: Finding the Balance

Posted by Scott Janovitz

Dec 1, 2016 1:14:13 PM

One of the most difficult daily dilemmas IT help desk managers face is determining the right number of service desk staff to meet their ever-fluctuating call volume needs.

With too few, help desk staff can become so overwhelmed with work that they are putting out fires not only during business hours, but also throughout the night and over the weekend. With too many staff, you are looking at a lost opportunity—meaning overstaffing the help desk is wasting a chunk of your budget that could be appropriated to another area and put to better use.

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Topics: IT Development, Productivity, Management

5 Best Practices on How to Manage Remote Teams

Posted by Scott Janovitz

Nov 3, 2016 10:15:00 AM

Managing teams of employees in different locations, different time zones and from different cultures can present challenges, but that doesn’t mean that business objectives can’t be met and productivity has to suffer.

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Topics: organizational development, Productivity, Management

5 Steps to Getting More Done with your I.T. Teams

Posted by Scott Janovitz

Oct 13, 2016 10:59:00 AM


With scope creep, shifting deadlines and resource reallocation, project managers face many clock-eating obstacles on the way to a successful deployment. Since adding more hours to the day is an impossible task, how about the next best thing: making the most of the hours in your day by getting the most productivity from your team? While that may also sound like an impossible task, it’s not. Effectively using your delegation skills and conducting skills assessment to better assign job responsibilities based on individual skill sets, will get your team working smarter, faster and more affordably. Here are 5 steps to take now to add accountability to your team to help get you across the goal line faster.

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Topics: Productivity, Management