Onshore Blog

Got Pressure? Keep Your Help Desk Cool When the Heat is On!

Posted by Scott Janovitz

Mar 17, 2017 1:56:00 PM

“Managing the productivity pressures of the I.T. service desk is a walk in the park! It’s never presented even the most remote challenges,” said no I.T. manager ever!

 

Ask around and what you’re likely to hear is something along the lines of, “Help desk productivity challenges are like a pressure cooker, full of testing and taxing daily activities.” These daily activities are ever increasing, change contantly, and require doing more with fewer resources. All the while, you must continue to efficiently ensure an exceptional experience for demanding customers. Managers are held increasingly accountable to stakeholders to deliver the expected results on-time and on-budget.

 

With the increasing pressures on an I.T. manager, the results are often an unproductive help desk with a frazzled and inefficient staff who is not delivering the results needed. They’re “spinning their wheels” and wasting their effort, their talent and everyone’s time.

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Topics: Productivity, big data

Seeking Efficiencies in Data Storage

Posted by Scott Janovitz

Mar 10, 2017 3:16:26 PM

It may be difficult to precisely nail down the latest IT trends, but one that most everyone can agree upon to going mainstream is that big data is only going to get bigger—like really bigger.

So big that custom data management and CRM solution firm Neudesic anticipates an “exponential increase” down the road for big data that’s largely based on the Internet of Things (IoT) and the amount of information collected about its users. According to Neudesic’s estimations, by 2020 there may be over 28 billion connected devices creating data, many while communicating with other devices.

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Topics: Productivity, big data

10 Big Data Trends You Can't Afford to Ignore

Posted by Scott Janovitz

Dec 8, 2016 10:43:27 AM

While it may be difficult to get everyone in full agreement on exactly which big data trends will prove true or which will merely fall by the wayside, you can safely bet that one thing that most everyone will see eye to eye on is that big data is here to stay and is going to get even bigger.

Yes, big data is increasing in volume and transforming how organizations analyze data and generate actionable insights—helping them boost sales, lower total cost of operation and reduce churn rate to help them stay relevant, increase profitability and gain a competitive advantage.

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Topics: big data

5 IT Trends to Help You Plan for 2017

Posted by Scott Janovitz

Oct 20, 2016 11:00:00 AM

As the saying goes, the only thing constant in the IT industry is change. And if the findings at IDC and Forrester Research—two of the largest and most respected IT research firms—prove correct, the next five years will be a period of significant change and disruption for the IT industry.

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Topics: IT Development, big data, cyber security