Jan 26, 2017 10:30:00 AM
It happens every January— panels of experts foretelling what’s on the horizon for politics, food and drink, pop culture, sports, money, fashion, travel, retail, technology and just about any other sector or industry you can think of.
Topics: IT Development
Jan 19, 2017 2:00:00 PM
According to voters, two of the most important issues facing America throughout the 2016 presidential campaign were the economy and jobs. As a result, both presidential candidates focused their attention more on job creation and bringing back to America the jobs that had been outsourced overseas.
Topics: Rural Outsourcing
Jan 12, 2017 1:55:26 PM
In today’s corporate environment, long gone is the thinking that to increase productivity or get projects completed on time and on budget it’s necessary for workforce teams to be located under the same roof. Also long gone is the theory that to keep motivation, morale and retention rates high, micromanaging teams is usually the best route to take.
Jan 5, 2017 2:34:06 PM
When you think of outsourcing what’s the first thing that comes to mind? It may be a recent experience with a support center located multiple time zones away. Or perhaps a story you saw in the news about jobs lost in your community because the C-suite of a major employer thought it would be more cost-effective for IT support staff to be anything but local.
Dec 8, 2016 10:43:27 AM
While it may be difficult to get everyone in full agreement on exactly which big data trends will prove true or which will merely fall by the wayside, you can safely bet that one thing that most everyone will see eye to eye on is that big data is here to stay and is going to get even bigger.
Yes, big data is increasing in volume and transforming how organizations analyze data and generate actionable insights—helping them boost sales, lower total cost of operation and reduce churn rate to help them stay relevant, increase profitability and gain a competitive advantage.
Topics: big data
Dec 1, 2016 1:14:13 PM
One of the most difficult daily dilemmas IT help desk managers face is determining the right number of service desk staff to meet their ever-fluctuating call volume needs.
With too few, help desk staff can become so overwhelmed with work that they are putting out fires not only during business hours, but also throughout the night and over the weekend. With too many staff, you are looking at a lost opportunity—meaning overstaffing the help desk is wasting a chunk of your budget that could be appropriated to another area and put to better use.
Nov 17, 2016 2:20:01 PM
No matter the size, to survive a business must make money. But according to Maite Baron, author, international speaker and co-founder of TheCorporateEscape.com, businesses that are driven by values are the ones that succeed in the long term.
Topics: Corporate Social Responisbility
Nov 10, 2016 9:02:00 AM
In the last two decades, outsourcing overseas has been steadily on the rise with companies of all sizes jumping on board to help cut costs and make their operations more profitable. Reducing costs is the number one reason that companies choose to outsource overseas—factoring into 87% of the decision-making process for both IT and business sectors.
Topics: outsourcing overseas
Nov 3, 2016 10:15:00 AM
Managing teams of employees in different locations, different time zones and from different cultures can present challenges, but that doesn’t mean that business objectives can’t be met and productivity has to suffer.