Onshore Blog

Got Pressure? Keep Your Help Desk Cool When the Heat is On!

Posted by Scott Janovitz

Mar 17, 2017 1:56:00 PM

“Managing the productivity pressures of the I.T. service desk is a walk in the park! It’s never presented even the most remote challenges,” said no I.T. manager ever!

 

Ask around and what you’re likely to hear is something along the lines of, “Help desk productivity challenges are like a pressure cooker, full of testing and taxing daily activities.” These daily activities are ever increasing, change contantly, and require doing more with fewer resources. All the while, you must continue to efficiently ensure an exceptional experience for demanding customers. Managers are held increasingly accountable to stakeholders to deliver the expected results on-time and on-budget.

 

With the increasing pressures on an I.T. manager, the results are often an unproductive help desk with a frazzled and inefficient staff who is not delivering the results needed. They’re “spinning their wheels” and wasting their effort, their talent and everyone’s time.

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Topics: Productivity, big data

Seeking Efficiencies in Data Storage

Posted by Scott Janovitz

Mar 10, 2017 3:16:26 PM

It may be difficult to precisely nail down the latest IT trends, but one that most everyone can agree upon to going mainstream is that big data is only going to get bigger—like really bigger.

So big that custom data management and CRM solution firm Neudesic anticipates an “exponential increase” down the road for big data that’s largely based on the Internet of Things (IoT) and the amount of information collected about its users. According to Neudesic’s estimations, by 2020 there may be over 28 billion connected devices creating data, many while communicating with other devices.

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Topics: Productivity, big data

How to Get the Buy-In For Outsourcing

Posted by Scott Janovitz

Mar 2, 2017 2:30:00 PM

So, you have a huge IT project on your plate and you’ve determined that relying solely on your in-house resources to deliver high-quality results that are on-time and on-budget isn’t going to cut it. To get the job done right the first time, you’ve decided that outsourcing is the best solution to help you achieve your objectives. So now what?

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Topics: Onshoring

The Importance of Employee Training 

Posted by Scott Janovitz

Feb 23, 2017 2:15:00 PM

With the IT landscape ever-changing, on-going training and development for employees is more important than ever to remain competitive and ensure organizational success. Providing all levels of employees the training they need not only enhances their skills, capabilities and knowledge for a particular role, it can also help create an environment where “never stop learning” is the mantra, which helps develop better thinkers and problem solvers who’ll provide quality job performance and quality work over the long term.

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Topics: Management

5 Tips to Help Your Employees Embrace Outsourcing

Posted by Scott Janovitz

Feb 16, 2017 2:00:00 PM

According to the National Institute of Mental Heath, approximately 10% of the U.S. population suffers from phobias with the various types  unlimited in number, as anyone can create a phobia for anything that someone may be irrationally fearful of. There are of course certain phobias that are more common than others, such as arachnophobia—the extreme fear of spiders, acrophobia—the extreme fear of heights and cynophobia—the extreme fear of dogs. Topping the “Phobia 100” as the most common is ophidiophobia, or the extreme fear of snakes, which according to Wikipedia, affects about one-third of the adult population worldwide.

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Topics: Rural Outsourcing

The Risk of Outsourcing Overseas

Posted by Scott Janovitz

Feb 9, 2017 10:30:00 AM

IT project managers have plenty on their plate—building teams, managing workflow, planning, monitoring and reviewing job results, and initiating and enforcing company policy and procedures are just a few of the many responsibilities that come to mind. Oh and let’s not forget…ensuring projects are completed on time, within budget and to the satisfaction of clients, management and stakeholders.
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Topics: outsourcing overseas

IT Staffing Shortage and the Rural Solution

Posted by Scott Janovitz

Feb 2, 2017 10:30:00 AM

It’s no secret that the IT industry is growing, but what you may find surprising is by how much and how fast.

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Topics: Rural Sourcing, IT outsourcing

9 Software Trends that Are Not About Big Data

Posted by Scott Janovitz

Jan 26, 2017 10:30:00 AM


It happens every January— panels of experts foretelling what’s on the horizon for politics, food and drink, pop culture, sports, money, fashion, travel, retail, technology and just about any other sector or industry you can think of.

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Topics: IT Development

How Rural Sourcing Can Help Keep Jobs in America

Posted by Scott Janovitz

Jan 19, 2017 2:00:00 PM

According to voters, two of the most important issues facing America throughout the 2016 presidential campaign were the economy and jobs. As a result, both presidential candidates focused their attention more on job creation and bringing back to America the jobs that had been outsourced overseas.

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Topics: Rural Outsourcing

How to Keep Remote Teams Motivated

Posted by Scott Janovitz

Jan 12, 2017 1:55:26 PM

In today’s corporate environment, long gone is the thinking that to increase productivity or get projects completed on time and on budget it’s necessary for workforce teams to be located under the same roof. Also long gone is the theory that to keep motivation, morale and retention rates high, micromanaging teams is usually the best route to take.

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Topics: Management, Rural Outsourcing